OTA launches Shipper/Receiver Report Card Survey

Do you know of any particularly good shippers or receivers? How about any particularly bad ones? The Ontario Trucking Association is surveying drivers and asking them to rate best and worst facilities based on their performance and treatment of drivers

The survey’s aim is to raise awareness of truck driver treatment among supply chain participants while recognizing preferred shippers and also educating those whose behaviour needs improvement.

It's a short survey, maybe five minutes, that asks you to identify one good and one bad shipper. You can take the survey as often as you like. You'll be asked about appointment times, flexibility, safety on the dock and other related questions.

“The treatment of professional truck drivers at shipper and consignee facilities has been an issue for a long time,” the OTA claims. “Waste in the system such as loading and unloading delays at yards, detaining drivers who have limited hours available and general maltreatment of drivers (such as denying them access to washrooms or not permitting them to run their engine systems in the winter while they wait) chases drivers out of the industry.”

As the results come in, OTA says it will publicly recognize ‘Honour Roll’ shippers and consignees who treat drivers well, and will privately communicate with ‘Detention Hall’ companies what drivers are saying about their practices.

Click here to go directly to the survey page.

Click here to visit the OTA's survey webpage